Jalla Casino Responsible Gambling

At Jalla we take responsible gambling seriously. We want play to remain safe, controlled and enjoyable, so we provide clear tools and guidance that help you manage time and spending. This page explains our principles, the controls you can use on your account, and where to get help if gambling stops being fun.

Player protection principles

We focus on prevention, protection and support. Prevention means giving you easy access to limits and reminders. Protection means enforcing rules around age, identity and account behaviour. Support means offering clear pathways to pause or stop play and pointing you to professional help when needed. We expect all players to gamble within their means and to use the available tools.

Activity-control tools

You can manage your account activity from the Responsible Gambling section in your profile. Tools include deposit and loss limits, session reminders, time-outs and self-exclusion. Limits are designed to be simple to set and to apply immediately where possible.

How to change or remove a limit

Lowering limits is effective immediately. Raising limits or removing them may be subject to a cooling-off period for your protection. If you need help setting controls, contact live chat or visit the Help area and our team will guide you through the options.

Deposit limits

Set daily, weekly and monthly deposit limits to control how much you add to your account. Example ranges are from CA$10 per day to CA$5,000 per month, but you can choose amounts that match your budget. Changes to reduce limits take effect right away; increases may require a delay to help prevent impulsive changes.

Loss limits

Loss limits cap how much you can lose over a set period. You can set limits per day, week or month and review them at any time. Loss limits complement deposit controls and help you keep spending predictable and transparent.

Time limits and session reminders

Use session limits and reality checks to manage play time. Session reminders pop up after a set period and show time played and net results. You can set automatic breaks or short time-outs from 24 hours up to 30 days to step away and reassess.

Self-exclusion

If you need a longer break, choose self-exclusion from 6 months up to 5 years or permanent exclusion. During self-exclusion you will not be able to access your account, open new accounts, or receive promotional messages. Requests are handled promptly and we will provide confirmation and next steps.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing to gamble, neglecting responsibilities, or hiding activity. If you notice these patterns in yourself or someone close to you, consider tightening limits, taking a break, or using self-exclusion.

Tips for maintaining control

Set realistic limits before you start, use session reminders, avoid gambling when stressed or under the influence, and review your activity regularly. Treat gambling as a form of paid entertainment and set a budget you can afford to lose.

Professional help and support organisations

If you need help beyond account tools, contact your provincial or territorial problem gambling helpline, Gamblers Anonymous or Gambling Therapy for confidential support. If you are unsure where to start, our Help area lists local support services and guidance on next steps.