User Privacy Policy
This Privacy Policy explains how Jalla collects, uses, stores, and protects personal information when you create an account, play games, make payments, or otherwise interact with our online casino services in Canada. We value your privacy and aim to be clear about what we collect and why, so you can make informed choices about your account and data.
Types of data we collect
Personal data
When you register or verify your account we collect personal information such as your full name, date of birth, residential address, email address, phone number, and government-issued ID documents for KYC purposes. We also collect payment details needed to process deposits and withdrawals, subject to the minimum data needed for the chosen payment method.
Technical data
We collect device and connection information including IP address, browser type and version, operating system, device identifiers, and language settings. This helps with account security, fraud prevention, and delivering a smooth mobile and desktop experience.
Transactional and activity data
We record account activity such as game history, bet amounts, wins and losses, deposit and withdrawal records, bonus activity, and support interactions. This data supports payment processing, dispute resolution, responsible gambling measures, and compliance with legal obligations.
How we use your information
We use personal and technical data to create and manage your account, process payments, provide customer support, detect and prevent fraud, and enforce our terms and conditions. Transactional and play data are used to operate your account, calculate tax or reporting obligations where required, and to provide responsible gambling tools such as limits and self-exclusion.
With your consent we may also use information for marketing communications. You can manage marketing preferences in your account settings or by contacting support.
Data protection practices
We store information on secure servers and apply industry-standard security measures such as encryption for data in transit, access controls, and regular security reviews to protect personal information. Only authorised employees and service providers with a need to know can access personal data.
Cookies and tracking technologies
We use cookies and similar technologies to remember account settings, keep you logged in, analyse site usage, and personalise content. Third-party analytics and advertising partners may also use cookies. You can manage cookie preferences in your browser or via the cookie settings on our site.
Information sharing and third parties
We share personal information with service providers who help operate our service - for example payment processors, identity verification vendors, game providers, analytics providers, and fraud prevention partners. We may disclose information when required by law or to protect our rights. We do not sell personal information.
Access, correction, and deletion of data
You can view and update many account details via your account settings. To request access, correction, or deletion of personal information, contact us at [email protected]. We will respond to requests in line with applicable privacy laws. Please note that some data may be retained to meet legal or regulatory obligations or to resolve disputes.
User rights
Where applicable, you have rights to access personal information, request corrections, restrict processing, object to processing, and withdraw consent. To exercise these rights contact [email protected]. We will explain any limitations that apply under Canadian law or other applicable rules.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted with a new effective date and, where appropriate, communicated by email. Please check this page regularly to stay informed about how we protect your information.