General Terms and Conditions

This page sets out the rules that apply when you use Jalla’s online casino and related services. It explains the relationship between Jalla and our users, the basic obligations on both sides, and the practical steps we take to keep accounts and payments secure. By using our site or app you agree to these terms and any updates we publish, and you accept responsibility for keeping your account details accurate and secure.

Account responsibilities

Account holders must provide truthful information at registration and keep contact and identity details up to date. You are responsible for all activity on your account, including any bets, deposits, and withdrawals made with your credentials. Do not share your password or allow others to access your account. If you suspect unauthorised access, contact support immediately so we can secure the account and investigate.

Verification and limits

We may require identity and address verification before allowing certain transactions, especially withdrawals. Verification documents include government-issued ID and proof of address. We may apply deposit, wager, or withdrawal limits to manage risk and meet compliance checks; changes to limits may be subject to a cooling-off period.

Eligibility requirements

To open and use an account you must be of legal gambling age in your province or territory and located in a jurisdiction where our services are permitted. It is your responsibility to ensure online gambling is allowed where you are located. Only one account per person is permitted; we reserve the right to close or restrict duplicate accounts.

Acceptable platform use

Use of Jalla must be lawful and honest. You must not attempt to manipulate games, exploit promotions, collude with other players, or use automated tools and bots. Any fraudulent activity, chargebacks, or attempts to circumvent our systems may result in account suspension, forfeiture of funds, and permanent exclusion.

General bonus and promotion rules

Promotions are subject to separate terms that form part of these conditions. Bonuses may have wagering requirements, eligible games, maximum bet rules, and time limits. Only one promotion may be active where promotions are explicitly restricted; abuse or attempted circumvention of bonus rules may lead to cancellation of bonus funds and associated winnings.

Deposits and withdrawals

Payments must be made with methods authorised for your region. Deposits are generally credited instantly; withdrawals will be processed after account checks and may require additional documentation. We may delay or refuse a withdrawal while conducting identity, source of funds, or fraud checks. Any fees charged by payment providers are separate and disclosed at the point of transaction.

Dispute resolution

If you have a dispute, contact support with relevant details and documentation. We will seek to resolve issues promptly and fairly. If we cannot reach agreement, parties may pursue other remedies available under applicable law. Where possible, we aim to follow practical escalation steps before formal proceedings.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and users will be notified where required. Continued use after changes are published constitutes acceptance of the revised terms. If you do not accept an update, you should stop using the service and close your account.